01
Try before you pay
A trial costs nothing, so there is nothing to refund.
When a plan comes with a trial, no invoice is raised until the trial ends. Cancel during the trial and you pay nothing at all.
Version 2026-11-01In effect from 1 November 2026
Refund policy
Trials, cancellations, setup fees and mistakes: what is refundable and how to ask. Version 2026-11-01.
02
Subscription fees
A period you have paid for runs to its end; we don't refund part of it.
Subscriptions are paid in advance per month, quarter or year. Cancelling stops the next renewal; the current period stays active to its end and is not refunded in part.
One exception: if you cancel within 7 days of paying for a new yearly subscription and your storefront has not gone live, we refund the subscription fee in full, less any transfer charges.
03
Setup fees
Setup work, once started, is not refundable.
A setup fee pays for configuring your instance, domains, branding and supplier connections. It is refundable in full only if you cancel before we have started that work; once it has started, it is not.
04
Paid twice, or paid too much
Anything you paid over what was owed is yours.
If you pay an invoice twice, or send more than it was for, the difference is recorded as a surplus. Tell us whether to carry it against your next invoice or return it; we return it to the account it came from.
05
When it's on us
A long outage we caused is credited.
If your platform is unavailable for more than 24 hours in a row through a fault on our side (not a supplier, a gateway or your own configuration), we credit the days lost against your next invoice, or refund them if you are leaving us.
06
How to ask
Raise a ticket or write to us; we answer within 5 working days.
Raise a ticket from the client portal, naming the invoice and the payment's transaction reference. Travel Tech Solution answers within 5 working days.
07
When the money arrives
Approved refunds go back the way they came.
An approved refund is sent within 10 working days to the wallet or bank account the payment came from, in the currency it was paid in. This is version 2026-11-01 of this policy; the terms of service cover everything else about billing.
Something unclear?
Ask before you sign. Clients can also raise a ticket from the portal.